This agreement applies to you, the User of this website and Naturpro, owner of this website. Your agreement to abide by and be bound by these Terms and Conditions begins after first use of the website. If you do not agree to be bound by these Terms and Conditions, you must stop using the website immediately.
No part of this website is intended to constitute a contractual offer capable of acceptance. Your purchase order represents a contractual offer and our acceptance of that offer will begin after we send you an email indicating that your order has been accepted and the order is on its way.
Definitions and Interpretation
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- “Account” collectively means the personal information, Payment Information and credentials used by Users to access Paid Content and/or any other Communication System on the Website;
- “Carrier” means any third party responsible for transporting goods purchased from our facilities to customers;
- “Content” Means any text, graphics, images, audio, video, software, data compilations and any other form of information that may be stored on a computer that appears on or is part of this Website.
- “Goods” Means any products that Naturpro advertises and/or makes available for sale through this Website.
- “Service” collectively means any online facilities, tools, services or information that Naturpro makes available through the Website now or in the future;
- “Payment Information” Means any details necessary for the purchase of Goods from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and over-the-counter number.
- “Purchase Information” collectively means any orders, invoices, shipping notes, receipts or something similar that may be in a physical or electronic copy;
- “System” Means any online communications infrastructure that Naturpro has through the Website or now or in the future. This includes, and is not limited to, email, posted messages, live chat and email links;
- “User(s)” means any third party who accesses the Website and is not employed by Naturpro, acting in the performance of his/her duties;
- “Website” means the website you are currently on (www.naturpro.net) and any subdomains of this site, unless they are excluded by their own terms and conditions;
Age Restrictions
This website is intended exclusively for adults, people under 18 years of age may not use this website.
International Clients
If goods are being purchased from outside naturpro’s country of residence, import costs and fees may apply as soon as the Goods arrive at their destination. Naturpro is not responsible for these charges and we undertake not to make calculations or estimates in this regard.
If you are buying internationally, we recommend that you contact your local customs authorities for more details on costs and procedures. As the buyer of the goods, you will also be the importer of the register and as such must ensure that your purchase is in accordance with the laws of the country to which the Goods are being imported. Please be aware that the Goods may be inspected upon arrival at the port for customs purposes and Naturpro cannot guarantee that the packaging of its products is free of signs of tampering.
intellectual property
Subject to exceptions to Clause 6 of these Terms and Conditions, all Content on the Website, unless uploaded by Users, including but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page style, underlying code and software is the property of Naturpro, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by international and European Union intellectual property and other applicable laws.
Subject to Clause 7, you may not reproduce, copy, distribute, store or otherwise reuse material from the Website unless indicated on the Website or the proper written permission to do so has been given by Naturpro.
Third Party Intellectual Property
Unless expressly stated otherwise, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to manufacturers or distributors of these products that may apply.
Subject to Clause 7, you may not reproduce, copy, distribute, store or otherwise reuse such material unless indicated on the website or the proper written permission to do so has been given by the relevant manufacturer or distributor.
Fair Use of Intellectual Property
This Website may contain links to other websites. Unless expressly stated, these sites are not under the control of Naturpro or its affiliates. We assume no responsibility for any content on these sites and disowner any and all forms of loss or damage arising from the use of the Sites. The inclusion of a link to another website on this Website does not imply any endorsement of the websites themselves or those in their control.
Links to this Website
Those who wish to link to this Website on other websites can do so only to the homepage of the www.naturpro.net without prior authorization. “Deep linking” requires naturpro’s express permission. To learn more, please contact us by email at [email protected], or fill out the form on the contact page.
When using the contact form or any other System on the Website, you must do so in accordance with the following rules:
- You should not use obscene or coarse language;
- You must not submit Content that is illegal or questionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, age-old, sexist, or racist;
- You must not submit Content that is intended to promote or encourage violence;
- We recommend that submissions be made in Portuguese, as we may not respond to questions submitted in other languages;
- The means by which you identify yourself shall not violate these terms of use or any applicable laws;
- You must not impersonate another person, particularly employees and representatives of Naturpro or our affiliates;
- You should not use our System for unauthorized mass communication as “spam”;
- You acknowledge that Naturpro reserves the right to inspect any and all communications made to us or using our System.
In order for you to purchase Goods on this website and use our chat service you must create an account that will contain certain personal details and Payment Information which may vary based on your use of the Website, as we may not need the payment information until you intend to make a purchase. By continuing to use this Website you confirm and warrant that:
- All the information you have submitted is correct and true;
- You are authorized to submit Payment Information where authorization is required;
- You will keep this information correct and up-to-date;
- The creation of an Account is further confirmation of its representation and guarantee.
We recommend that you do not share your Account details, particularly your username and password. Naturpro accepts no responsibility for any loss or damage that occurred due to your Account details being shared by you. If you use a shared computer, we recommend that you do not record your Account details in your internet browser.
If you have reason to believe that your Account details were obtained by someone else without your consent, you should immediately contact Naturpro so that we can suspend your Account and cancel any unauthorized purchases that may be pending. For your information, purchases can only be cancelled until they are sent. In the event that an unauthorized purchase is sent before notifying us of the unauthorized nature of the purchase, Naturpro accepts no liability and should contact the shipping company detailed in the purchase information.
When choosing your username it is necessary to adhere to the terms written above in Clause 10. Failure to comply with this may result in suspension and/or erasing your Account.
Naturpro or you may terminate your Account. If Naturpro terminates your Account, you will be notified by email and an explanation for its termination will be provided to you. Notwithstanding what has been set out above, we reserve the right to terminate your Account without giving any reasons.
If Naturpro terminates your Account, any current or pending purchases to your Account will not be cancelled and will be sent. Naturpro reserves the right to refuse to send any pending purchases at its discretion.
Naturpro reserves the right to cancel purchases without giving reasons for any reason prior to the payment and shipping process.
If purchases are cancelled for any reason prior to shipping you will be refunded any amount that has been paid in connection with those purchases.
If you complete your Account, any unsent purchases will be cancelled and any amount that has been paid in connection with those purchases will be refunded.
Goods, Price and Availability
While every effort has been made to ensure that all graphic representations and descriptions of Goods available on Naturpro correspond to the current Goods, Naturpro is not responsible for any variations of these descriptions. This does not exclude our liability for errors due to negligence on our part and refers only to variations of the Correct Goods, not of Different Goods in general.
All pricing information on the Website is correct when it was posted online. Naturpro reserves the right to modify prices and change or withdraw special offers from time to time as necessary. We reserve the right to update and amend all pricing information at our discretion.
All prices on the website include VAT.
Naturpro will notify you automatically by email when your goods are about to be shipped. The message will contain details of average delivery times in addition to any reasons for a delay in the delivery of Goods purchased by you.
Deliveries to Portugal and the rest of Europe take a maximum of 48 hours, although we do our best to have your order on the next business day. The service used by Naturpro is CTT and CTT Expresso Prime International.
If Naturpro receives no communication from you within 7 days of delivery in relation to any problems with the Goods, we assume that you have received the Goods in good condition and without any problem.
If your property is returned to us as a result of an error by the address you provided to us, Naturpro will send the goods back to you at the new address you have given us. You will be charged for shipping costs if an error in the delivery address is your fault. Our discretion and decision in this regard is final.
If the goods are returned because they were not delivered for any reason, do not receive the products (customer was not, unable to contact you or refused goods) and our international delivery service has attempted to deliver, you will be charged for redelivery along with any charges that result in the goods being returned.
The goods that are shipped from Portugal through the international delivery service of ctt are guaranteed to be received within the indicated deadlines. This warranty does not apply if there is no one at the address who referred us to receive the order.
You warrant that you are bound by the terms and conditions of our delivery service. Such terms and conditions may be found on their websites.
Naturpro aims to provide high quality goods free of problems and damage. On certain occasions, Goods may need to be returned. Returns are governed by these Terms and Conditions.
If you receive Goods that do not identify with those you have purchased, unless accompanied with an explanatory note with details of the changes, the reasons for the changes and your options, you should contact us within 10 days so that we can arrange a pick-up and return. Naturpro is not responsible for paying shipping costs. You will be given the option to have the Goods replaced by those purchased (if available) or be reimbursed using the payment method used during the purchase of the Goods. Refunds and replacements will be made upon receipt of the Returned Goods.
If any Goods you have purchased are faulty when delivered to you, you should contact Naturpro within 15 days to arrange pick-up and return. Naturpro is not responsible for paying shipping costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, paid by you, will be reimbursed to you using the payment method used by you when you purchased the Goods.
If any Goods fail within the warranty period, you will be entitled to repair or replace the product in accordance with the terms of this warranty. We will not refund you.
If the Goods are damaged in transit and the damage is evident on delivery, you must sign the delivery note saying that the Goods have been damaged. In any event, you must claim such damage to Naturpro within 10 days and arrange a pick-up and return. Naturpro is not responsible for paying shipping costs. Upon receipt of the returned Goods, the price paid by you will be returned to you using the payment method used by you when you purchased the Goods.
You have the legal right to a period of “reflection”. This period begins as soon as your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the Goods within this period, please return them to Naturpro within 7 days of receipt. The Goods may only be returned for this reason if their packaging is not open and the Goods can be sold again, as new, without any additional work by Naturpro. You are responsible for paying the shipping costs if the Goods are returned for this reason. Naturpro will not be responsible for any bank charges debited from your account as a result of your purchase.
If you wish to return the Goods to Naturpro for any of the above reasons, please contact us using the details on our contact page so that appropriate arrangements can be made.
Naturpro reserves the right to use discretion with respect to any returns in accordance with these Terms and Conditions. Factors that may be considered in the exercise of this discretion include, but are not limited to:
Any use or pleasure you may have had with the Goods;
Any characteristics of the Goods that may cause them to deteriorate or expire rapidly;
the fact that the Goods consist of audio or video recordings or computer software and the packaging has been opened;
Any discounts that may have been part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase;
Such discretion to be made only within the limits of the law.
Use of the website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.
Naturpro makes no guarantees that the website will meet your requirements, that it will be of good quality, that it will be fit for a specific purpose, that it will not violate the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be true. We do not guarantee any specific results from the use of our services.
No part of this website is intended to constitute advice and the Content of this website shall not be relied upon when certain decisions are made or any action is taken.
No part of this website is intended to constitute a contractual offer capable of acceptance.
Changes to Service and Terms and Conditions
Naturpro reserves the right to change the website, its Content or the Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website after the changes. If Naturpro is required to make changes to the Terms and Conditions in relation to the sale of Goods by law, these changes will automatically apply to any pending orders in addition to any requests made by you in the future.
The service is provided “as is” and on a “as available” basis. We make no warranty that the service will be free from defects and/or failures. To the fullest extent permitted by law, we make no warranties (express or implied) of suitability for a specific purpose, accuracy of information, compatibility and satisfactory quality.
Naturpro disclaims any responsibility for any interruption or non-availability of the website resulting from external reasons including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal and censorship restrictions.
Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for personal injury resulting from any Naturpro negligence.
Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for any direct or indirect loss or damage arising from the incorrect delivery of Goods or reliance on incorrect information included on the website.
Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for personal injury resulting from any Naturpro negligence.
Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for any direct or indirect loss or damage arising from the incorrect delivery of Goods or reliance on incorrect information included on the website.
In the event that any part of these Terms and Conditions fails to exercise any right or recourse contained herein, this shall not be construed with a waiver of that right or appeal.
Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any previous versions, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.
All notices/communications will be given to us or by e-mail. Please go to our contact page for more information. Such notices will be deemed to have been received 3 days after emailed is received in full on one business day and the following business day if the email is sent on the weekend or holiday.
These terms and conditions and the relationship between you and Naturpro shall be governed by and construed in accordance with the laws of eu, Portugal, Naturpro and you agree to submit to the exclusive jurisdiction of the courts of Portugal.