Below are our customers’ FAQs. If you cannot find an answer to your question, please contact us, our customer service will answer your questions.
Will my privacy be respected?
Your privacy is one of our primary concerns and it will be given top priority. All orders are shipped in discrete packaging, without any allusion to Naturpro or any product outside the packaging.
How do I buy from Naturpro?
Shopping at Naturpro is very simple and practical. All you have to do is click Add to Cart on the products you want to purchase, when you want to complete the purchase go to the Cart in the upper right corner of the Site, and click Checkout, then you will be redirected to a 100% secure purchase form which you must fill in with the necessary data to complete the transaction.
And in the case of products, if I forget a take how should I proceed?
If you skipped a drink, take it as soon as you remember. Follow them all in a disciplined way to achieve results in a satisfactory way.
Is it safe to use my credit card online?
absolutely! We use an advanced security system that ensures that all your transactions and information are protected and kept confidential. Which means it’s safer to buy on our Site than in a supermarket or restaurant!
What is Naturpro?
Naturpro is one of the leading online stores in intimate natural solutions, both for men and women. These solutions are presented in the form of tablets, capsules, liquids and creams, are produced in European laboratories with all the necessary certificates, composed of herbal blends, being in their whole safe formulas that work effectively to help improve their health and vitality.
Are Naturpro products safe?
All Naturpro products are carefully selected. The herbs that make up the products that Naturpro markets are widely known for their properties.
How can I use Naturpro products?
If you are over 18 years old and want to improve your energy and vitality. Naturpro may be the solution you are looking for to achieve positive results at these levels.
What are the contraindications?
Products marketed by Naturpro are not recommended for individuals under 18 years of age and to persons who suffer from hypersensitivity to any component present in their compositions.
What are the dosages, and how are the products taken/applied?
Please refer to each product individually to learn more about the dosages and how each product is used.
What are the indications?
Improved performance, energy, self-esteem and confidence
What are the ingredients that make up the products?
Please refer to each product individually to learn more about the ingredients of each product.
What are the delivery times?
All shipments are made by express mail:
Countries Europe: 2 to 7 business days
Other countries: 15 to 30 business days
What types of payments are accepted?
We accept all major credit cards, by Bank Transfer, or Payment on delivery if the order is made through Portugal.
What is the warranty policy?
If you have received products that do not identify with those you have purchased, unless accompanied with an explanatory note with details of the changes, the reasons for the changes and your options, you should contact us within 10 days so that we can arrange a pick-up and return. You will be given the option to have the Goods replaced by those purchased (if available) or be reimbursed using the payment method used during the purchase of the Goods. Refunds and replacements (excluding shipping and handling charges) will be made upon receipt of the returned Goods. Contact our support department if you need to return your order or if there is a problem with it.
What is the amount of shipping charges?
All orders are delivered to the address indicated by you safely and with complete brevity. We follow international standards in packing and shipping. You should consult the shipping price when finalizing the purchase on our website because it varies depending on the weight and the region to which it is intended.
Do you have a customer support system?
We have a highly professional and dedicated customer support team in Portuguese / English / Spanish / Italian / French and German, which has as main objective to answer all your questions in the best way in a timely manner. Do not hesitate to contact our customer service through our contact page for any questions you may have.