When using the contact form or any other System on the Website, you must do so in accordance with the following rules:

• You should not use obscene or coarse language;
• You must not submit Content that is illegal or questionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, age-old, sexist, or racist;
• You must not submit Content that is intended to promote or encourage violence;
• We recommend that submissions be made in Portuguese, as we may not respond to questions submitted in other languages;
• The means by which you identify yourself shall not violate these terms of use or any applicable laws;
• You must not impersonate another person, particularly employees and representatives of Naturpro or our affiliates;
• You should not use our System for unauthorized mass communication as “spam”;
• You acknowledge that Naturpro reserves the right to inspect any and all communications made to us or using our System.

In order for you to purchase Goods on this website and use our chat service you must create an account that will contain certain personal details and Payment Information which may vary based on your use of the Website, as we may not need the payment information until you intend to make a purchase. By continuing to use this Website you confirm and warrant that:

• All the information you have submitted is correct and true;
• You are authorized to submit Payment Information where authorization is required;
• You will keep this information correct and up-to-date;
• The creation of an Account is further confirmation of its representation and guarantee.

We recommend that you do not share your Account details, particularly your username and password. Naturpro accepts no responsibility for any loss or damage that occurred due to your Account details being shared by you. If you use a shared computer, we recommend that you do not record your Account details in your internet browser.

If you have reason to believe that your Account details were obtained by someone else without your consent, you should immediately contact Naturpro so that we can suspend your Account and cancel any unauthorized purchases that may be pending. For your information, purchases can only be cancelled until they are sent. In the event that an unauthorized purchase is sent before notifying us of the unauthorized nature of the purchase, Naturpro accepts no liability and should contact the shipping company detailed in the purchase information.

When choosing your username it is necessary to adhere to the terms written above in Clause 10. Failure to comply with this may result in suspension and/or erasing your Account.

Naturpro or you may terminate your Account. If Naturpro terminates your Account, you will be notified by email and an explanation for its termination will be provided to you. Notwithstanding what has been set out above, we reserve the right to terminate your Account without giving any reasons.

If Naturpro terminates your Account, any current or pending purchases to your Account will not be cancelled and will be sent. Naturpro reserves the right to refuse to send any pending purchases at its discretion.

Naturpro reserves the right to cancel purchases without giving reasons for any reason prior to the payment and shipping process.

If purchases are cancelled for any reason prior to shipping you will be refunded any amount that has been paid in connection with those purchases.

If you complete your Account, any unsent purchases will be cancelled and any amount that has been paid in connection with those purchases will be refunded.

Goods, Price and Availability

While every effort has been made to ensure that all graphic representations and descriptions of Goods available on Naturpro correspond to the current Goods, Naturpro is not responsible for any variations of these descriptions. This does not exclude our liability for errors due to negligence on our part and refers only to variations of the Correct Goods, not of Different Goods in general.

All pricing information on the Website is correct when it was posted online. Naturpro reserves the right to modify prices and change or withdraw special offers from time to time as necessary. We reserve the right to update and amend all pricing information at our discretion.

All prices on the website include VAT.

Naturpro will notify you automatically by email when your goods are about to be shipped. The message will contain details of average delivery times in addition to any reasons for a delay in the delivery of Goods purchased by you.

Deliveries to Portugal and the rest of Europe take a maximum of 48 hours, although we do our best to have your order on the next business day. The service used by Naturpro is CTT and CTT Expresso Prime International.

If Naturpro receives no communication from you within 7 days of delivery in relation to any problems with the Goods, we assume that you have received the Goods in good condition and without any problem.

If your property is returned to us as a result of an error by the address you provided to us, Naturpro will send the goods back to you at the new address you have given us. You will be charged for shipping costs if an error in the delivery address is your fault. Our discretion and decision in this regard is final.

If the goods are returned because they were not delivered for any reason, do not receive the products (customer was not, unable to contact you or refused goods) and our international delivery service has attempted to deliver, you will be charged for redelivery along with any charges that result in the goods being returned.

The goods that are shipped from Portugal through the international delivery service of ctt are guaranteed to be received within the indicated deadlines. This warranty does not apply if there is no one at the address who referred us to receive the order.

You warrant that you are bound by the terms and conditions of our delivery service. Such terms and conditions may be found on their websites.

Naturpro aims to provide high quality goods free of problems and damage. On certain occasions, Goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods that do not identify with those you have purchased, unless accompanied with an explanatory note with details of the changes, the reasons for the changes and your options, you should contact us within 10 days so that we can arrange a pick-up and return. Naturpro is not responsible for paying shipping costs. You will be given the option to have the Goods replaced by those purchased (if available) or be reimbursed using the payment method used during the purchase of the Goods. Refunds and replacements will be made upon receipt of the Returned Goods.

If any Goods you have purchased are faulty when delivered to you, you should contact Naturpro within 15 days to arrange pick-up and return. Naturpro is not responsible for paying shipping costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, paid by you, will be reimbursed to you using the payment method used by you when you purchased the Goods.

If any Goods fail within the warranty period, you will be entitled to repair or replace the product in accordance with the terms of this warranty. We will not refund you.

If the Goods are damaged in transit and the damage is evident on delivery, you must sign the delivery note saying that the Goods have been damaged. In any event, you must claim such damage to Naturpro within 10 days and arrange a pick-up and return. Naturpro is not responsible for paying shipping costs. Upon receipt of the returned Goods, the price paid by you will be returned to you using the payment method used by you when you purchased the Goods.

You have the legal right to a period of “reflection”. This period begins as soon as your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the Goods within this period, please return them to Naturpro within 7 days of receipt. The Goods may only be returned for this reason if their packaging is not open and the Goods can be sold again, as new, without any additional work by Naturpro. You are responsible for paying the shipping costs if the Goods are returned for this reason. Naturpro will not be responsible for any bank charges debited from your account as a result of your purchase.

If you wish to return the Goods to Naturpro for any of the above reasons, please contact us using the details on our contact page so that appropriate arrangements can be made.

Naturpro reserves the right to use discretion with respect to any returns in accordance with these Terms and Conditions. Factors that may be considered in the exercise of this discretion include, but are not limited to:

Any use or pleasure you may have had with the Goods;

Any characteristics of the Goods that may cause them to deteriorate or expire rapidly;

the fact that the Goods consist of audio or video recordings or computer software and the packaging has been opened;

Any discounts that may have been part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase;

Such discretion to be made only within the limits of the law.

Use of the website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

Naturpro makes no guarantees that the website will meet your requirements, that it will be of good quality, that it will be fit for a specific purpose, that it will not violate the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be true. We do not guarantee any specific results from the use of our services.

No part of this website is intended to constitute advice and the Content of this website shall not be relied upon when certain decisions are made or any action is taken.

No part of this website is intended to constitute a contractual offer capable of acceptance.

Changes to Service and Terms and Conditions

Naturpro reserves the right to change the website, its Content or the Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website after the changes. If Naturpro is required to make changes to the Terms and Conditions in relation to the sale of Goods by law, these changes will automatically apply to any pending orders in addition to any requests made by you in the future.

The service is provided “as is” and on a “as available” basis. We make no warranty that the service will be free from defects and/or failures. To the fullest extent permitted by law, we make no warranties (express or implied) of suitability for a specific purpose, accuracy of information, compatibility and satisfactory quality.

Naturpro disclaims any responsibility for any interruption or non-availability of the website resulting from external reasons including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal and censorship restrictions.

To the fullest extent permitted by law, Naturpro accepts no liability for any loss or direct or indirect damage, foreseeable or unforeseeable, including indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they are using the website and its content at their own risk.

Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for personal injury resulting from any Naturpro negligence.

Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for any direct or indirect loss or damage arising from the incorrect delivery of Goods or reliance on incorrect information included on the website.

To the fullest extent permitted by law, Naturpro accepts no liability for any loss or direct or indirect damage, foreseeable or unforeseeable, including indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they are using the website and its content at their own risk.

Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for personal injury resulting from any Naturpro negligence.

Nothing in these Terms and Conditions excludes or restricts Naturpro’s liability for any direct or indirect loss or damage arising from the incorrect delivery of Goods or reliance on incorrect information included on the website.

In the event that any part of these Terms and Conditions fails to exercise any right or recourse contained herein, this shall not be construed with a waiver of that right or appeal.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any previous versions, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.

All notices/communications will be given to us or by e-mail. Please go to our contact page for more information. Such notices will be deemed to have been received 3 days after emailed is received in full on one business day and the following business day if the email is sent on the weekend or holiday.

These terms and conditions and the relationship between you and Naturpro shall be governed by and construed in accordance with the laws of eu, Portugal, Naturpro and you agree to submit to the exclusive jurisdiction of the courts of Portugal.